1. Technical Satisfaction Guarantee
If QHound fails to function on your specific system architecture or cannot connect to your Redis environment due to a software bug, we offer a 14-day full refund window from the date of purchase.
2. Digital Product Policy
As QHound is a digitally delivered product, we generally do not issue refunds for "change of mind" once a Pro license key has been activated. We recommend using the free tier to ensure compatibility before upgrading.
3. How to Request
Please send an email to support@qhound.dev with your Paddle Order ID and a brief description of the technical issue you are facing. Our engineering team will attempt to resolve it within 48 hours; if we cannot, a refund will be issued immediately.
Payments and Refunds are securely processed by Paddle, our Merchant of Record.